Refund Policy

At KERENTHIX, we are committed to delivering premium-quality products and professional service. This Refund Policy outlines the conditions under which refunds may be granted for purchases made through kerenthix.pro. Please review this policy carefully before submitting a request.

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Eligible Items

Items are eligible for refund if they are unused, in their original condition, and returned in the original packaging with proof of purchase. Certain service-based products may qualify depending on delivery status.

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Refund Timeframe

Refund requests must be submitted within 14 calendar days of the original purchase date. Requests received after this period may not be eligible for review.

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Procedure

To initiate a refund, contact our support team with your order number and reason for the request. Once approved, detailed return instructions will be provided. Refunds are processed to the original payment method.

Conditions

  • Proof of purchase is required for all refund claims.
  • Returned items must not show signs of use, alteration, or damage.
  • Shipping costs are non-refundable unless the return is due to our error.
  • Refund approval is subject to inspection and compliance verification.
  • Processing time may take 5–10 business days after approval.

Non-Refundable Items

The following items or services are not eligible for refunds:

  • Digital downloads once accessed or delivered.
  • Customized or personalized products.
  • Services fully rendered or completed.
  • Items marked as final sale or clearance.

Contact Details

For all refund inquiries, please contact our Customer Support Team:

KERENTHIX
Email: [email protected]
Phone: +1 (800) 418-7295
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)

Submit a Refund Request